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All Soft-Train public courses are scheduled from 9:00AM - 4:00PM.

Course outlines are in PDF format. View them with the Acrobat Reader.

Customer Service Courses

To view a course outline, simply click on the course number for the class you are interested in. (Course numbers begin with 'ST') The course outline will open in a new browser window.

For more information about our courses, please contact our corporate office and ask to speak to one of our dedicated Business Consultants.

Course Name	Course Number Link to Outline	Class Dates
Best Practices In Customer Service	ST00093	November 1 - November 4 December 19 - December 22 January 17 - January 20 February 21 - February 24 March 19 - March 22
Customer Service	ST00013	November 1 - November 2 December 5 - December 6 January 3 - January 4 February 6 - February 7 March 5 - March 6
Customer Service Skills for the Help Desk Professional	ST00064	November 7 - November 10 December 12 - December 15 January 9 - January 13 February 13 - February 16 March 12 - March 15
Great Customer Service on the Telephone	ST00094	November 22 December 6 January 9 February 6 March 6
What to Say to a Porcupine	ST00095	November 1 - November 2 December 7 - December 8 January 10 - January 11 February 7 - February 8 March 7 - March 8