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All Soft-Train public courses are scheduled from 9:00AM - 4:00PM.

Course outlines are in PDF format. View them with the Acrobat Reader.
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Customer Service Courses

To view a course outline, simply click on the course number for the class you are interested in. (Course numbers begin with 'ST') The course outline will open in a new browser window.

For more information about our courses, please contact our corporate office and ask to speak to one of our dedicated Business Consultants.

 

 

Course Name Course Number
Link to Outline 		Class Dates
Best Practices In Customer Service ST00093 August 16 - August 19
September 20 - September 23
October 18 - October 21
November 15 - November 18
Customer Service ST00013 August 30 - August 31
September 29 - September 30
October 25 - October 26
November 18 - November 19
Customer Service Skills for the Help Desk Professional ST00064 August 9 - August 12
September 13 - September 16
October 18 - October 21
November 15 - November 18
Great Customer Service on the Telephone ST00094 Agust 6
September 2
October 4
November 2
What to Say to a Porcupine ST00095 August 5
September 1
October 1
November 1